Refund policy

Last updated: October 23, 2026

Every Project Q piece is a limited edition and is checked by hand before it ships. That's why all sales are final, except in the cases below.

Damage or our mistake

• If your piece arrives damaged or defective, or we sent the wrong piece or size, email us within 7 days of delivery.
• Include your order number and photos of the piece and the tag.
• We'll replace it or refund you, and we cover the shipping.

Size exchanges

• You can request a size exchange within 7 days of delivery, subject to available inventory. Since there are no restocks, the size you want may be gone.
• The piece must be unworn, unwashed and have its tags.
• Email us before sending anything: we'll confirm the size is available and how to make the exchange.

What doesn't qualify

• Worn, washed, altered or untagged pieces.
• Requests made after 7 days.
• Packages sent without coordinating with us first.

Refunds

Once we receive and inspect the piece, we'll let you know. If approved, the refund goes back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up.

Contact

Email us at projectq.cs@outlook.com or DM us on Instagram at @prjct.q.